Get in Touch
We read every email. No ticket system, no chatbot — a real person on the other end.
Email support
support@bidstride.comThe best way to reach us. Use this for account questions, billing, bug reports, feature requests, or anything else.
Response time
Usually within 24 hours
Monday through Friday. We try to respond faster than that, but 24 hours is our commitment. Weekends may run longer.
What to include in your email
The faster we can reproduce your issue, the faster we can fix it. If you’re reporting a problem, it helps to include:
- —Your account email address
- —What you were trying to do
- —What happened instead (error message, screenshot if possible)
- —What browser or device you were using
- —Whether it happens every time or intermittently
Other ways to get answers
Mailing address
PromptCritical LLC / BidStridePO Box 524133
Bronx, NY 10452
We are a remote company. This address is for correspondence only.